Terms and conditions

1. Background

These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.coortez.com and related pages, (the “Website”). The agreement is concluded between you and Coortez Stockholm AB, company reg. no. SE
559257-2845  (”COORTEZ”). Detailed contact information and other information about COORTEZ are set forth on the Website. The General Conditions are oCOORTEZ applicable for Customers that are consumers.

The Customer must be minimum 18 years old to order via the Website. COORTEZ does not, in accordance with Swedish law, accept any credit purchases to persons below 18 years of age. COORTEZ reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).

COORTEZ shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. COORTEZ is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, COORTEZ will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to COORTEZ continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the amount of products the Customer will receive or the exact appearance, function or origin of the product. COORTEZ is not responsible for any information by third parties provided for on the Website.

The Website and all its content is owned by COORTEZ or its licensors. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of COORTEZ.


2. Contracts and orders

In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that he/she has read the information on personal data and cookies and consents to the use according to COORTEZ’s Privacy Policy.

A purchase agreement is concluded when COORTEZ has confirmed the Customer’s order and the Customer has received an order confirmation from COORTEZ via e-mail. COORTEZ encourages the Customer to save the order confirmation for any future contacts with COORTEZ’s customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by COORTEZ. If the order is cancelled, COORTEZ will refund any payments the Customer or its pay- or credit card company has made with regard to the order.


3. Prices, fees and payment



 The prices stated on the Website apply to orders placed on the Website. All prices are presented in Euros and include VAT. The prices do not include payment- and shipping fees, which are given separately.



The Customer can pay for its purchase in the manner specified on the Website. COORTEZ is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by COORTEZ. Upon invoicing or partial payment, COORTEZ or its partners may obtain a third party credit report. In such a case you will be informed accordingly. COORTEZ reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.


4. Special offers

COORTEZ may from time to time provide special offers on the Website which may have more favourable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by COORTEZ in connection therewith. COORTEZ reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid for a limited period of time and until products are sold out.


5. Delivery and shipping

Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after COORTEZ has confirmed the order in writing through the order confirmation.

The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.

If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. COORTEZ is entitled to charge the Customer a fee of €15 if the package is not retrieved.

6. Right of withdrawal


When purchasing goods on the Site, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying COORTEZ within 14 days of you or your agent receiving the ordered item (the withdrawal period).


The right of withdrawal does not apply to goods with a broken seal.


In connection with an order for goods for which the right of withdrawal does not apply, you will receive clear information about this. If an item has been sealed, you must not break the seal if you want to be able to exercise your right of withdrawal. The right to repent thus ceases when you break the seal.


If you wish to cancel the purchase, you must, before the withdrawal period has expired, send a clear and unambiguous message to COORTEZ. You must enter your name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. If you do not want to use the above alternative on notification, you can use the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced (see www.konsumentverket.se)


When exercising the right of withdrawal, you pay the return shipping and are responsible for the condition of the goods after you have received the goods and during the return shipping. The product must be returned within 14 days from the date the notice of exercise of the right of withdrawal was submitted to COORTEZ. The product must be sent well packaged, in good condition and in original box.


Sometimes COORTEZ can offer free returns for certain items. If free return applies, it appears from the current product page on the Site.


When you cancel your purchase, COORTEZ will refund the amount you paid for the item, excluding delivery costs. On the amount to be refunded, COORTEZ has the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent that such depreciation is due to the fact that you have handled the product to a greater extent than necessary to determine its properties. or function.


COORTEZ will refund the amount as soon as possible, but no later than within 14 days from the date we received your return and sent you a return confirmation via email. The refund will be made to you via the payment option you chose when you purchased the item, provided that nothing else has been agreed or that there are obstacles to such a refund.


7. Warranty and complaints



Some of COORTEZ’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.



 The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact COORTEZ, as soon as possible after the defect was discovered, using the contact information set forth on the Website.



COORTEZ will carry the cost for the return freight for any approved complaints.



Once a product, for which a complaint has been filed, is returned and the complaint approved, COORTEZ will refund the Customer in compliance with applicable consumer protection legislation. COORTEZ strives to do so within 30 days from receipt of the complaint by COORTEZ, but it may be delayed depending on the nature of the product. COORTEZ reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints COORTEZ complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other European countries. Upon complaints COORTEZ complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other European countries.


8. Force Majeure

COORTEZ is not responsible for delays caused by circumstances that COORTEZ has not been able to control, such as general labor disputes, war, fire, lightning, terrorist attack, changed government regulations, technical problems, faults in electricity / telecommunications / data connections or other communication and faults or delays in services from subcontractors due to circumstances stated here. These circumstances shall constitute grounds for exemption which entail exemption from damages and other sanctions. Should any such situation arise, COORTEZ will inform you both at the beginning and at the end of the time for the current situation. If the circumstance has lasted longer than two months, both you and COORTEZ have the right to cancel the purchase with immediate effect.


9. Changes to the Terms

COORTEZ reserves the right to make changes to these Terms at any time. All changes to these Terms will be published on the Site. Changes apply from the time you have accepted the Terms (in connection with a new purchase or when visiting the Site), or 30 days after COORTEZ has informed you of the changes. COORTEZ recommends, however, that you stay updated on the Site regularly to be notified of any changes to the Terms.


10. Severability


If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.


11. Applicable law and dispute resolutions



 Any disputes shall primarily be settled by agreement after discussions with NLY’s customer services.



 If a dispute cannot be resolved through discussion with COORTEZ’s customer service, you, as the customer, can directly submit complaints online via the EU-commissions platform mediation for disputes, which can be found at the following link here. If you submit a complaint via that platform, your submission will automatically be forwarded to the correct national body responsible for resolving disputes. That body will then contact us and try to resolve the dispute without court involvement. In any dispute, COORTEZ follows the decision of ARN or the respective Dispute Settlement Body.



 Disputes concerning the interpretation or application of these General Terms shall be settled as determined under item 11.2, above, or ultimately by the courts.