FAQ
Orders
How do I know my order went through?
Your order is confirmed once you receive an order confirmation by email. Save it — you’ll need it if you contact us. No confirmation? Email order@coortez.com
Can I cancel my order?
Yes, until the order has been confirmed. Once confirmed, we’re unable to make changes.
Where is my order?
In-stock items ship within the number of business days shown on the product page and at checkout. All orders ship within 30 business days of order confirmation. If delivery takes longer than 30 business days due to our error, you have the right to cancel the order.
Shipping
Where do you ship?
Worldwide, via DHL.
How long does delivery take?
Sweden: 3–5 business days.
Outside Sweden: 5–14 business days.
What does shipping cost?
Calculated at checkout. Not included in product prices.
What if I don’t collect my package?
Packages must be collected within the time stated in your delivery notification, with valid ID and order number. Uncollected packages are charged a fee of 149 SEK.
Customs & Tax
Will I pay customs or import duties?
Orders shipped outside Sweden may be subject to local VAT and customs duties. These are the buyer’s responsibility. We recommend checking your country’s import regulations before ordering.
All prices on the site include Swedish VAT (25%) and are displayed in SEK.
Returns
What is your return policy?
You have 14 days from the date of delivery to return your order, in accordance with EU consumer law. Items must be unworn and in their original condition.
How do I return something?
Email order@coortez.com with your name, address, and order number before the 14-day window closes. We’ll send you a return label once we’ve confirmed your request.
Who pays for return shipping?
The customer covers return shipping costs and is responsible for the item until it reaches us.
When will I receive my refund?
Within 14 days of us receiving and confirming your return. Refunded to your original payment method. Original shipping costs are not refunded. We reserve the right to deduct for any reduction in the item’s value if it has been handled beyond what’s necessary to assess its condition.
Have you received my return?
You’ll receive a confirmation email once your return has been processed. This can take up to 14 days from the date of dispatch.
Payment
Which payment methods do you accept?
Klarna, credit card, Swish, and PayPal.
Can I use a discount code?
Coortez may offer promotions from time to time. These apply only to specified items and for a limited time. We reserve the right to withdraw any promotion at any tim
Something went wrong
My order arrived damaged or incorrect — what do I do?
Email order@coortez.com within 48 hours of delivery with your order number and a photo. We’ll make it right.